Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the services provided by RIFT RAVEN INFORMATION TECHNOLOGY SERVICES - SOLE PROPRIETORSHIP L.L.C. ("RiftRaven," "we," "us," or "our"). Please read these Terms carefully before engaging our services.

1. Acceptance of Terms

By accessing our website at www.riftraven.com, engaging our services, or making a payment to RiftRaven, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Services

RiftRaven provides professional IT infrastructure services, including but not limited to:

• Enterprise Firewall Solutions: Design, deployment, configuration, and management of firewall systems including OPNsense and pfSense-based solutions.
• Virtualization Services: Implementation and management of virtualization platforms including Proxmox VE, including migration, optimization, and support.
• Storage Solutions: Design and deployment of enterprise storage systems including TrueNAS-based solutions, SAN/NAS configuration, and data management.
• Security Services: Security assessments, compliance consulting, SIEM implementation, vulnerability management, and incident response planning.
• IT Consulting: Infrastructure assessment, architecture planning, technology advisory, and strategic IT consulting.
• Implementation Services: Installation, configuration, migration, and deployment of IT infrastructure solutions.
• Support Packages: Ongoing technical support, maintenance, monitoring, and managed services.
• Training Services: Staff training and documentation for deployed solutions.

3. Service Agreements

Specific service engagements will be governed by individual Statements of Work (SOW), Service Level Agreements (SLA), or other written agreements ("Service Agreements") that detail the scope, deliverables, timeline, and pricing for each project. In case of any conflict between these Terms and a Service Agreement, the Service Agreement shall prevail for that specific engagement.

4. User Accounts and Responsibilities

4.1 Account Creation

To access certain services, you may be required to create an account or provide information. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access or security breach

4.2 Client Responsibilities

You agree to:

• Provide timely access to systems, information, and personnel as reasonably required
• Ensure proper authorization for any system access provided to RiftRaven
• Maintain adequate backups of your data before service commencement
• Comply with all applicable laws and regulations
• Not use our services for any illegal, harmful, or unauthorized purpose
• Communicate promptly regarding project requirements and feedback

5. Payment Terms and Billing

5.1 Pricing and Quotes

Service pricing will be provided in written quotes or Service Agreements. Prices are quoted in United States Dollars (USD) or United Arab Emirates Dirhams (AED) as specified. Unless otherwise stated, prices do not include applicable taxes, which will be added where required by law.

5.2 Payment Methods

We accept payment via:

• Credit and debit cards (processed securely through Stripe)
• Bank transfer
• Other methods as agreed in writing

By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the applicable fees.

5.3 Payment Processing

Online payments are processed through Stripe, Inc. ("Stripe"), a third-party payment processor. Your use of Stripe's services is subject to Stripe's Terms of Service and Privacy Policy. RiftRaven does not store complete credit card information on our servers.

5.4 Payment Schedule

Payment terms will be specified in the applicable quote or Service Agreement. Common arrangements include:

• Full payment in advance for defined-scope projects
• Milestone-based payments for larger projects
• Monthly invoicing for ongoing support services
• Deposit and balance upon completion

5.5 Late Payments

Invoices are due within thirty (30) days of the invoice date unless otherwise specified. Late payments may incur:

• Interest at a rate of 1.5% per month on overdue amounts
• Suspension of services until the account is brought current
• Collection costs and legal fees if collection actions are required

6. Intellectual Property Rights

6.1 RiftRaven Property

All intellectual property developed by RiftRaven prior to or independent of any client engagement, including methodologies, tools, templates, and proprietary technologies, remains the exclusive property of RiftRaven.

6.2 Client Property

All data, content, and materials provided by you remain your property. You grant RiftRaven a limited license to use such materials solely for providing the contracted services.

6.3 Work Product

Unless otherwise specified in a Service Agreement, custom deliverables created specifically for you during an engagement will be assigned to you upon full payment, subject to our retention of underlying proprietary tools and methodologies.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the engagement. This obligation survives termination of the business relationship. Confidential information excludes information that is publicly available, independently developed, or rightfully obtained from third parties.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY UAE LAW:

• RiftRaven's total liability for any claim arising from or related to our services shall not exceed the total fees paid by you to RiftRaven for the specific service giving rise to the claim during the twelve (12) months preceding the claim.
• RiftRaven shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
• RiftRaven shall not be liable for any damages arising from your failure to maintain adequate data backups, provide accurate information, or follow our recommendations.

9. Disclaimers

EXCEPT AS EXPRESSLY SET FORTH IN A SERVICE AGREEMENT:

• Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied.
• We do not warrant that our services will be uninterrupted, error-free, or completely secure.
• We do not guarantee specific results or outcomes from our services.
• Any third-party products or services recommended or procured are subject to the respective vendors' warranties and terms.

10. Indemnification

You agree to indemnify, defend, and hold harmless RiftRaven, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Your misuse of our services
• Any content or data you provide to us

11. Termination

11.1 Termination by Client

You may terminate services by providing written notice as specified in your Service Agreement. Early termination may be subject to cancellation fees and payment for work already performed.

11.2 Termination by RiftRaven

We may suspend or terminate services immediately if:

• You breach these Terms or any Service Agreement
• You fail to make timely payments
• Continuing service would be unlawful or harmful
• You become insolvent or enter bankruptcy proceedings

11.3 Effect of Termination

Upon termination, you must pay all outstanding fees for services rendered. Provisions regarding confidentiality, intellectual property, limitation of liability, and indemnification shall survive termination.

12. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemic, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials. The affected party shall provide prompt notice and use reasonable efforts to mitigate the impact.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, United Arab Emirates.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such finding shall not affect the validity of the remaining provisions, which shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Entire Agreement

These Terms, together with any applicable Service Agreements and our Privacy Policy, constitute the entire agreement between you and RiftRaven regarding the subject matter hereof and supersede all prior agreements and understandings, whether written or oral.

16. Amendments

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

17. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets.

18. Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any provision shall not constitute a waiver of our right to do so.

19. Contact Information

For questions or concerns regarding these Terms, please contact us: